Impact of Organizational Communication on Employee’s Performance

Abstract

Now-a-days Indian banking sector is being considered as one of the most glorious, innovative service industry that has witnessed constant growth over the past three decades. Indian banking industry has a vital role in promoting public lending and public savings, and is widely recognized as a significant factor for the economic development of the country.  The Indian banking industry is expected to be among the top 10 global markets in terms of value by 2025, strengthen by increasing domestic demand.  In today’s competition business scenario prompt information plays a vital role in supporting the employees to make quick and suitable decisions. Effective communication motivates and directs the employees towards their means. Employees who are well allied with right communication system are more positive to contribute and can perform more effectively. This also converts into better customer experience and in turn, leads to stronger financial performance by the firm and overall economic growth. The present paper aims to decisively analyze and interpret the role of Organizational Communication System in SBI and ICICI bank and its impact on employee and organizational performance.