Behavioural Intention to Use Mobile Payments in the Light of the UTAUT2 Model
Keywords:
“Mobile payment,” “UTAUT,” “Adoption,” “Behavioural intention,” and “Usage.”Abstract
Subsequent years have witnessed massive growth in the prominence of mobile payments (M-payment) research in information technology. Despite the M-payment used by many sectors and in various settings, its influencing variables are still unclear. Multiple information systems (IS) theories/models were created to research the adoption of a particular new technology. The “Unified Theory of Acceptance and Use of Technology (UTAUT)” model is one of the most frequently utilized and validated in empirical investigations. The study's primary goal is to review and summarise the research on M-payment acceptance that uses the UTAUT as a theoretical framework. Additionally, our findings showed that all the UTAUT model indicators and extensions significantly impact behavioral intention and use behavior. Performance expectancy was found to be the best indicator of behavioral intention.
