Dr. Ch. Krishnudu. “Service Quality of Organised Retail Stores - A Servqual Approach”. Eduzone: International Peer Reviewed/Refereed Multidisciplinary Journal 4, no. 1 (January 15, 2015): 1–5. Accessed September 8, 2024. https://eduzonejournal.com/index.php/eiprmj/article/view/401.