DR. CH. KRISHNUDU. Service Quality of Organised Retail Stores - A Servqual Approach. Eduzone: International Peer Reviewed/Refereed Multidisciplinary Journal, [S. l.], v. 4, n. 1, p. 1–5, 2015. Disponível em: https://eduzonejournal.com/index.php/eiprmj/article/view/401. Acesso em: 18 oct. 2024.